About New Braunfels ER

1What are your hours of operation?
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!
2What kind of emergencies do you treat?
New Braunfels ER treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rashes to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.
3Do you provide care for babies and children in addition to adults?
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals that are sure to make the stay comfortable.
4Do I need to make an appointment?
There is no need to make an appointment with New Braunfels ER. If you think you might be having a medical emergency we encourage you to come in immediately. New Braunfels ER can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.
5How much is a visit at New Braunfels ER?
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
6How is New Braunfels ER different from an urgent care center?

New Braunfels ER is open 24/7, whereas by contrast an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms like New Braunfels ER are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast urgent care clinics usually have more limited laboratory and radiology testing.

Another important difference between the two is that New Braunfels ER is staffed by board-certified emergency room physicians and ER-trained Registered Nurses, whereas urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

7What is the average wait time?
As a standalone emergency center, New Braunfels ER features much shorter wait times than typical hospital-based emergency rooms. New Braunfels ER doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. New Braunfels ER’s board-certified ER physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.
8What if I need to be admitted to the hospital for further care?
If you need to be admitted to a hospital for additional care, New Braunfels ER will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.
9Do you have a diagnostic lab onsite?
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at New Braunfels ER is 15 minutes.
10Do you offer radiology services?
Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.

Billing & Insurance Questions

1What insurance do you take?
New Braunfels ER accepts commercial insurance plans and honors in-network benefits for medical emergencies. At this time, we are unable to accept government-funded insurance plans such as Medicare, Medicaid, TRICARE, or CHIP.
2How do I know if New Braunfels ER is “in network”?
According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.”The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
3Can I Come To New Braunfels ER If I Don’t Have Insurance?
Yes, New Braunfels ER always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your ER visit.
4What Part Of My Bill Am I Responsible For?
You will be asked to pay your emergency room copay at the end of your visit.
5How is my emergency visit processed with my insurance provider?

Your ER visit will be processed by Tyvan Billing and sent to your insurance company. New Braunfels ER accepts “in-network” benefits even if your insurance company is “out of network”.

New Braunfels ER accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.

To learn more, visit our Billing & Insurance page.

6What if I have trouble with my insurance company?

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us.

You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.
7Why are Senate Bill 425 and House Bill 3276 so important to me?
According to guidelines set by the state of Texas, all freestanding ERs are required to post the notice below at their facility and website: • The facility is a freestanding emergency medical care facility; • The facility charges rates comparable to a hospital emergency room, and may charge a facility fee; • A facility or a physician providing medical care at the facility may not be a participating provider in the patient’s health benefit plan provider network; • A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient; and. •This facility is not a participating provider in any health benefit plan provider network. However, by state law your health insurance company is required to process your ER visit at in-network benefit levels.