1What are your hours of operation?
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!
2What kind of emergencies do you treat?
New Braunfels ER treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rashes to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.
3Do you provide care for babies and children in addition to adults?
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals that are sure to make the stay comfortable.
4Do I need to make an appointment?
There is no need to make an appointment with New Braunfels ER. If you think you might be having a medical emergency we encourage you to come in immediately. New Braunfels ER can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.
5How much is a visit at New Braunfels ER?
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
6How is New Braunfels ER different from an urgent care center?
New Braunfels ER is open 24/7, whereas by contrast an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms like New Braunfels ER are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast urgent care clinics usually have more limited laboratory and radiology testing.
Another important difference between the two is that New Braunfels ER is staffed by board-certified emergency room physicians and ER-trained Registered Nurses, whereas urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.
7What is the average wait time?
As a standalone emergency center, New Braunfels ER features much shorter wait times than typical hospital-based emergency rooms. New Braunfels ER doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. New Braunfels ER’s board-certified ER physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.
8What if I need to be admitted to the hospital for further care?
If you need to be admitted to a hospital for additional care, New Braunfels ER will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.
9Do you have a diagnostic lab onsite?
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at New Braunfels ER is 15 minutes.
10Do you offer radiology services?
Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.