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With a name like Freestanding ER it can be easy for people to get confused about what exactly these facilities are. What kind of medical services are offered? What do I bring with me when I come in? What about my insurance?

All of these questions can seem overwhelming, but the answers are actually quite simple. In short, freestanding emergency rooms are just like hospital emergency rooms, but they stand on their own without a hospital attached.

Let’s go in depth and see the details about some of the common questions that we get at New Braunfels ER.

What can you treat?

This is one of the most common questions we get at New Braunfels ER, because sometimes ’emergency care’ can be hard to define. It begs the question: how do I know if I’m experiencing a medical emergency?

Luckily, the answer is simple. New Braunfels ER can treat any medical condition that you would go to a hospital ER for. Flu, strep throat, broken bones, heart attack, and stroke are just some of the medical conditions we see at New Braunfels ER. With our in-house imaging and laboratory, we can diagnose and treat patients quickly, all in the comfort of our concierge-level care.

But sometimes, when you’re in pain or feeling unwell, you might not know exactly what is wrong. In that case, it can be harder to tell if you need emergency care. New Braunfels offers free basic medical screenings for all patients with no obligation so they can find out what is ailing them before they commit to a treatment plan with us. You might go in thinking that you’re coming down with the flu, only to find out you have a common cold. But we often have patients come in who feel sick or have mysterious abdominal pain, and our medical screenings have discovered serious medical conditions that we have helped our patients treat.

Who can you treat?

So, you and your whole family have the same stomach virus? Not to worry, we treat patients of all ages, including infants! New Braunfels ER is a fully-equipped emergency room, complete with a pediatric care room and doctors who are board-certified and see all ages.

The only family member we can’t treat is the family pet.

What should I bring with me?

You don’t need to bring much to New Braunfels ER. We advise all of our patients to bring a picture ID, insurance card, and information about any medications they might be taking. After that, you’ll be good go! Given our minimal wait time (only about 5 minutes), you won’t even need to bring a good book.

What was that about insurance?

Yes, to many this is perhaps the most important question of all. Insurance!

Rest assured, New Braunfels ER accepts all major commercial insurance plans, and will honor all in-network rates for medical emergencies. We also understand that navigating bills, co-pays, and various insurance rates can be difficult for many of our patients. That is why we’re partnered with Tyvan Billing Inc. and their dedicated patient advocate team to make sure that you understand the items on your bill and it’s charges.

We’re also happy offer all of our patients flexible payment options.

But more on that bill… How does it work?

We know that the medical billing process can often be confusing for patients. However, at New Braunfels ER, we are trying to simplify the process and clear up any confusion that might be present.

All of our patients will receive two bills. One is a facility bill, which charges for the cost of any medical supplies and medicines we utilized while treating you, as well as the general cost for facility maintenance. Your second bill is the bill for our doctor, to pay them for their treatment plans and diagnosis efforts.

If you receive a long, itemized list of medical services and costs from your insurance provider, then you might not be looking at a bill, but instead reading an EOB.

What’s an EOB?                          

EOB stands for Explanation of Benefits, and sometimes when these get delivered, they can look like expensive medical bills in disguise. But they’re not! An EOB is not a bill, and so is not necessarily a list of medical charges.

An EOB, instead, shows a patient all of the treatments they received during their visit. If you have a broken arm, your EOB might list X-ray costs along with the costs for pain medication and resources to mold your cast, but it is not charging you for these medical needs. What the EOB doesn’t show is all of the things your insurance provider might cover, or some of the price adjustments that come with in-network benefits and co-pays.

That all sounds great! …So when can I come in?

New Braunfels ER is open 24 hours a day, 7 days a week! No exceptions!

That means that we’re open on holidays, big or small, and we will always have a board-certified doctor ready to help you and your family with their medical needs.


Nutex Health, Inc. supports you and your family’s health. With our 24 Hour Emergency Room in New Braunfels, we can treat you promptly with our expert team of nurses and board certified ER doctors.